Customer Experience Management
Customer experience can be managed
Customer experience management, Circular Economy, Sustainability, Digitization, e-Commerce, and Data Science
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What the Customer Experience Management Is?
Customer experience management (CX/UX) is the concept perceived as the most key component of maintaining the company’s competitive advantage in business offering services to customers. However, theoretical background and its practical applications have been discussed for more than ten years, it is still fresh for application in new era of digital business models, and new managerial challenges for green products and sustainability.
Customer experience management become a primer company’s differentiator. Managing customer experience can bring massive benefits for customer satisfaction and reduced churn , thereby ramping up financial results. It has been regarded as a promising approach to, and even the future of marketing. Managing the customer experience has become a top priority for service firms and a key source of competitive advantage.
Corporate Social Responsibility
Corporate Social Responsibility (CSR) includes social and environmental engagement of the company as the business strategy, actions, and achievements. The company addresses the expectations of shareholders and balances economic, environmental, and social aspects not compromising for future generations.
A circular economy is the way of doing business where we are seeking to reduce waste, recover resources at the end of a product’s life, and channel them back into production, thus significantly reducing pressure on the environment and resources.
Use recyclable “Green” products
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520+ Happy Students
Business Analytics, CX
20 years of experience
Retail, Controlling, Business adm.
30+ projects
CRM, ERP, e-Commerce
The Future Is Happening Now
How to make customers happier through effortless shopping?
Personalization algorithms can prompt the right things to buy just on time. 1-to-1 technology can build your own avatar, adjust to the patterns, and finally propose fashion designed for your lifestyle and personality, but also perfectly fitted to your body